What are your shipping rates?
Free Shipping on US orders over $50 | Canada, Australia & New Zealand orders over $50 | International orders over $50
This are approximate shipping cost, the exact shipping costs will show at checkout.
USA: $5 USD
CANADA: $8 USD
AUSTRALIA: $8 USD
NEW ZEALAND: $8 USD
WORLDWIDE: $10 USD
How long will it take to receive my order?
You have several shipping options to choose from - they can range within 1-8 business days (7-20 days for international orders) depending on the courier and level of service you select.
USA: 3-5 business days
CANADA: 5-10 business days
WORLDWIDE: 10-20 business days
All US orders have tracking
What are your processing times?
Standard fulfilment time is 2-7 business days. Once your order has been fulfilled and it's on it's way to you, you will receive a notification with shipping information if applicable. 96% of my orders are shipped within 5 business days. More than a half of the orders are shipped within 3 business days or less.
Once your order has been shipped you will receive a shipping confirmation.
Will I have to pay duties and taxes on top of my order?
Shipments outside of the USA may incur customs fees, depending on destination country. You will be liable for all import duties, customs and taxes.
I have no control for any duties, customs, and taxes levied by the country your order is being shipped to.
The fee will vary depending on your order value, country limits, and other factors.
What is your store’s return and exchange policy?
All products are custom made and printed just for you. I can not offer returns unless the products are defective. If any of the goods you purchased are damaged or misprinted please make sure to contact me at firstname.lastname@example.org attaching a picture of the defective item and I'll let you know what's the next step.
Before you purchase any apparel please make sure to double check the sizing guide.
How can I track my order?
Once your order is shipped, we will send you an email containing a tracking number. This tracking number might take up to 3-4 days before it updates.
If you can't find it, You can e-mail us at email@example.com telling us the e-mail you used to purchase and your order number.
How do I pay for my order? Is it secure?
The checkout process in my store is powered by Shopify Payments powered by Stripe , Amazon and PayPal , two of the most trusted online payment solutions on the web. Because of this, Alba Paris has all the same securities and payment fraud protection as these leading payment processors. I accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order please send us an email to firstname.lastname@example.org and we'll be happy to help!
Will I be alerted once my order ships?
Yes you will receive a shipping confirmation email once it's on it's way to you. If you have any issues please contact me at email@example.com
IMPORTANT NOTICE FOR INTERNATIONAL ORDERS!
If you receive a notice or you check the tracking information and it says your order was delivered to your local post office, contact customs or your local post office right away! There is a chance you need to pick up the package.
NOTE: If the package is not picked up within the time your country's postal service advice (between 3 to 15 days, it varies), the order will be returned to the original sender. I can reship the order but you will have to pay the shipping costs again.